The loss of a loved one
Please accept our deepest condolences to you at this time.
We know that losing a loved one is incredibly difficult, so we’ve teamed up with Life Ledger to make it as easy as we can. Life Ledger offers a free and easy-to-use service that helps with handling the likes of insurance, water, electric, gas, banking, broadband and more.
Using their services is very simple and enables families to contact all of the businesses that were connected to the deceased from one place, so there’s no need to deal with any back and forth or trying to contact several different companies.
To make the process as easy as possible, we highly recommend visiting their website and creating a free account: https://lifeledger.com/
Alternatively, should you need any help or support in the handling of a loved one’s policy, please feel free to contact us via live chat and we will be more than happy to assist you.
To enable us to process any changes, or if necessary a cancellation, we will require the death certificate number or a copy of the policy holders death certificate. We may also require proof of executor. Please have these to hand when you contact us.
Alternatively, if you prefer you can write to us as the address below. Please send a letter including the policy holder’s full name and policy number, plus your contact details and a copy of the policy holders’ death certificate, and we will be in contact.
One Call Insurance Services Limited
First Point
Balby Carr Bank
Doncaster
South Yorkshire
DN4 5JQ
Are you struggling financially, elderly or vulnerable?
If you are experiencing financial difficulties, or you’re elderly or vulnerable and find yourself struggling to use our customer portal, please call us on 01302 567800.
Our dedicated team is available Monday to Friday from 9am until 5:30pm.
We hope you can understand that we’re trying to keep this phone line clear for customers who are struggling, so please consider whether you can self-serve on our customer portal before calling our vulnerable customer team.